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SELLING IN “THE LANGUAGE of the CUSTOMER”!
IT
WORKS MANY WAYS
After I resigned from my experimental flight test career at
Lockheed and entered the world of competitive business, I met a
number of men who were all former military pilots now flying for the
airlines, namely United, TWA, and American. Nice guys, all! Most of
them were single which meant most of them loafed at Panchos; sitting
around pumping sunshine up the ass of many stewardesses and bull
shi—-ing each other about breaking 200’ ceilings with minimum
visibility. Some evenings I would sit down and match their wits in
the stewardess arena but I couldn’t match their flying skills when
it came to weather. Since all my flying was in the “X” discipline,
my weather had to be viewed as CAFB or “clear as a fu—-ing bell.”
One evening soon
after I sat down, one of the guys said, “We have been talking it
over, Suitcase”, and we decided to put you to the real test. We
submitted your name and address to THE DATING GAME.” (It was
about 9 months old then—-creating quite a stir on TV.) “We
have some pretty good money bet here, pro and con, as to whether or
not you would accept the challenge.”
I didn’t say a word!
The waitress came to the table, with a facial expression indicating
to me she was in on the deal, and said, “Good evening, Suitcase.
What will it be?”
I looked up at her
and with a smile said, “Come off it Barrie. You know I always have a
dry vodka martini before dinner. You hurried over here to find out
what my answer would be to the challenge these pseudo intellectuals
just threw at me. Well, I’ll tell you! I accept their act of
taunting another, namely me, to do something intentionally
provocative.” And as I turned toward my friends I added, “And I
expect to win! And when you bring me my drink, I will raise my glass
on high to the ones that bet ‘pro’. The others, well, I don’t know
what to say except they are going to lose their money.”
And they did! I
survived the “weeding out” process at the studio and soon thereafter
received word, by registered mail, the date, time, and
instructions—-acceptable wear, appearance, demure, (reserved,
modest, serious—-up to the individual,) importance of personality,
being yourself, stuff like that!
When I arrived at
the studio I was given a briefing, along with the other contestants
(three men at three intervals—-you know, time set aside for
commercials) the background of the lady the winner would be
“dating,” (our blind date was a dancer from Canada on her way to the
New York stage in a production starring John Raitt, or Robert Goulet,
or some other male of notoriety. We were also told where we would be
seated (on high chairs), the lady’s location—-behind a curtain,
etc., etc. Everyone was very friendly, social, companionable, and we
were free to make ourselves at home until a few minutes before “ON
THE AIR.”
While walking around
the front of the seating arrangements for the audience, I noticed
three girls in the front row of the studio. They seemed to be having
a good time, laughing, gesticulating, and showing some strong
feelings about something they were laughing about. It was at that
time something hit me. I was struck with an idea on how I could win!
I walked over to the
girls, introduced myself as a contestant, and asked if they would
help me win.
“Win!,” one of the
girls said as she looked at her friends. “How could we do that?”
“Well,” I said,
“this is the way I would like to see it work. With your collective
help, of course! Our blind date will be separated from the three of
us with a curtain. She will ask us, on an individual basis, about
three questions and her choice of her “date” will be made only on
how well she feels we answered her queries plus the response of the
audience. With the exception of the curtain, all of us will be able
to see each other; our date and the audience, the three of us men
and the audience. When our lady friend asks me a question, I’ll
answer by acting as if one of you in my date and I’ll answer in such
a fashion that will make you feel good and happy. After all! That’s
what a good date does! What do you think?
They looked at each
other, smiled, clapped their hands with a state of joyful exuberance
and said, “Sure! We’ll help! It will be fun!”
My “competitors”
were: a dancer from the same stage in Canada where our blind date
was from; he actually escorted her to LA for the game. Nice guy but
I think he was a little light in his tennis shoes. The other
gentleman was big, gruff looking, but well mannered; an insurance
salesman.
Lights came on, a
man warmed up the audience, the Master of Ceremonies jumped out with
all the smiles of a jackpot winner, and then took the time to
introduce us---the three contestants. And then the rumble of the
drums and the introduction of the attractive, beautiful, made of
qualities that delight the eye, a dancer from the lovely city of
Quebec, Canada, Miss Dianne, behind the curtain, Druckner. Yea! Yea!
Clap! Clap! Clap!!!
“All right, Ladies
and Gentleman, let’s get started. And the first question Dianne is
directed to who?”
“Contestant #1; can
you hear me?”
“Gees,” I said to
myself, “that’s me!” I looked at my three girls out front and said
to them, “Yes, Dianne, I can hear you and I am sure you are as
pretty as your voice.”
The three girls
liked that. My date was a little startled but gained her composure
and said, “Number 2! What would you do if you and I had just met and
found ourselves marooned on a warm, Pacific island?”
Number 2 was quick
with a pretty good answer. “I’d grab you hand and we would explore
the island.”
“How about you
Number 3?” He fumbled the ball. I think he tried to sell her
insurance or somethin’”
“And how about you
No. 1?” I immediately said, “I’d grab your hand, put it around my
waist and worry about the island later. I’d explore you! Your hair,
your eyes, your lips, your figure! And with that I took my two arms
and made an hourglass figure while looking straight at the girls!
That did it! They
went crazy, the audience loved it, and by the time our thirteen
minutes of fame expired she had picked No. 1! I jumped from the
stage and hugged the three girls. I sold myself “in the language of
the customer.”
I met a lovely lady.
She and I made plans with the studio to meet about a week later. We
went to dinner at a great restaurant in Hollywood and then danced
the night away at a place called “Shelley’s Manhole.” I invited the
chauffer to join us, and the two of them danced like Gene Kelley and
Ginger Rodgers.
All in all, a truly
great night! A great experience! I love competition! My pilot
“friends” didn’t say a word. A great lesson to be learned here also!
Not one of them said a simple “congratulations”; even from the ones’
that made money. I think their recognized standards of conduct are
limited to a “check list.” |